Returns & Refund Policy

Effective Date: July 15, 2026

Club Melrose is operated by MLRSE Digital Marketing Services, a business registered in the Philippines. This Returns & Refund Policy explains how we handle returns, exchanges, cancellations, and refunds for purchases made through Club Melrose. Nothing in this policy limits your rights under applicable Philippine consumer protection laws.

Returns, Cancellations & Exchanges

Due to the nature of our products, all sales are final. We do not accept returns, exchanges, cancellations, or refunds for change of mind, incorrect purchases, or preference, except where required by applicable law.

If your order arrives damaged, defective, incorrect, incomplete, or is lost in transit, please refer to the Damaged, Defective, Incorrect, or Lost Orders section below.

Damaged, Defective, Incorrect, or Lost Orders

Please inspect your order upon delivery and contact us as soon as possible if your order arrives damaged, defective, incorrect, incomplete, is lost in transit, or does not match what you ordered. Please include your order number and clear photos of the issue where possible. Kindly do not discard the item or its original packaging until we've had a chance to review your claim.

If the issue is determined to be our responsibility, we'll provide the appropriate remedy in accordance with applicable law, which may include a repair, replacement, or refund. For approved claims involving defective, damaged, or incorrect items, Club Melrose will cover the reasonable cost of return shipping where a return is required.

Personalized & Made-to-Order Items

All personalized and made-to-order items are final sale and cannot be cancelled, returned, exchanged, or refunded after your design has been approved and production has begun.

Before production, we'll send you a mockup of your personalized design for review and approval. Please ensure that all names, initials, dates, spellings, and other customization details are correct before approving your order, as changes cannot be made once production has started.

If your personalized item arrives damaged, defective, incorrect, or does not match the approved design, please contact us within 7 days of delivery. We'll review the issue and provide the appropriate remedy in accordance with applicable law.

Pre-Orders

By placing a pre-order, you reserve an item before it becomes available for shipment. The estimated processing or release timeline will be stated on the product page.

Because pre-order items are reserved specifically for you, all pre-orders are final and cannot be cancelled, changed, returned, or refunded once your order has been placed.

If there is a significant delay to the estimated fulfillment timeline, we'll notify you as soon as possible and keep you updated on the status of your order.

This policy does not affect your rights if your item arrives damaged, defective, incorrect, or otherwise does not conform to your order. In those cases, we'll provide the appropriate remedy in accordance with applicable law.

Approved Refunds

Where a refund is approved under this policy or required by applicable law, we'll process it within 5 business days using the original payment method wherever possible. For manual bank transfer or e-wallet payments, refunds will be sent to the same account where reasonably practicable.

Depending on your bank, card issuer, or e-wallet provider, it may take an additional 5–10 business days for the refunded amount to appear in your account.

For your security, Club Melrose will never ask for your PIN, password, or one-time password (OTP) to process a refund.

Contact Us

If you have any questions about this policy or need assistance with your order, please contact us:

Email: hello.clubmelrose@gmail.com

Phone: +63 947 994 5767

We aim to respond to customer inquiries within 2 business days.